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Business Operations
Md. Mohibul Hossain Is the Acting Head of Contact Center Operations at
InfoTitan Ltd. With Over Twelve Years of Experience. He Is an Established Customer
Service Professional Having Worked more than Five Years at The Telecom Industry
& Leading BPO Industry in Bangladesh. He Is Mainly Responsible for Call Center
Operations, Project Management, Sales Leads, Pitching Our Services to Clients,
And Maintaining Fruitful Relationships with Existing Customers & Clients. His InDepth Knowledge of The Industry with His Excellent Team Management and
Organization Skills Make Him an Invaluable Leader of The Team
Sourav is an accomplished corporate professional and involved with The Institute of
Chartered Accountants of Bangladesh (ICAB). He has more than 3 years’ experience with
Aziz Halim Khair Choudhury (AHKC), Chartered Accountants which is the most
prominent CA firm in Bangladesh. During article-ship period with AHKC, Sourav
working for reputed group of companies like RANCON Group, Nasir Group, National
Group and lots of private limited companies such as Chandpur Power Generations Limited,
Bangla Grow Agro Limited and etc. He also working for financial institution like Prime Islami
Securities Limited and Prime Bank Limited.
Sourav holds post-graduate degree (EMBA) in Accounting & Information Systems from
Jahangirnagar University (JU).
Sourav has been completed Article-ship (Course Completion-CC) Certificate under Aziz
Halim Khair Choudhury, Chartered Accountants and also completed Certificate Level of
CA examination under ICAB. He has depth knowledge regarding financial reporting,
budgetary control, VAT & Tax compliances, and companies’ acts and legal compliances.
He is a traveler and loves to listening music.
Assistant Manager
Jannatul Ferdousi Borna is the Assistant Manager of Business Develpoment & Operations at InfoTitan Ltd. She has more than 5 years experience of customer service at The Telecom Industry & Leading BPO Industry in Bangladesh. She Is Mainly Responsible for Client communication, Escalation handling, Adding effective insights in business review, Preparing action plans, Implementing new ideas to enhance business,Creating development plans and forecasting sales targets and growth projections. Identifying market opportunities through meetings, networking and other channels. She coordinate with company executives and sales & marketing professionals to review current market trends in order to propose new business ideas that can improve revenue margins. Her InDepth Knowledge of The Industry with her Excellent Team Management and Organization Skills Make her an Invaluable Leader of The Team.
Senior Executive
Rahat Hasan Dhrubo brings over six years of diverse experience in customer support and human resources to his role as Senior Executive, Admin & HR at InfoTitan Ltd.
In his four years in customer support, Rahat excelled in problem-solving and delivering exceptional service. At InfoTitan, he has led employee relations initiatives, managed administrative tasks, and played a key role in recruitment and onboarding over the past two years. His efforts have improved employee retention and increased operational efficiency.
Rahat’s strong communication skills and expertise in HR and administration make him a valuable asset to our team, dedicated to fostering a positive work environment and enhancing operational excellence.
Assistant Manager
Md. Tuhin Miah is an Assistant Manager with a seasoned BPO specialist with over 10 years of extensive customer service experience in the telecom industry, encompassing sales, after-sales service, and international customer service processes. Currently serving as an Assistant Manager, he is adept at overseeing and optimizing BPO operations to ensure seamless service delivery and client satisfaction. He has a proven ability to lead teams, implement process enhancements, and drive results in a fast-paced and dynamic environment. Committed to leveraging his expertise to elevate operational efficiency, he contributes to the continued success of the organization.
Assistant Manager
Md. Mostafizur Rahman is an exceptional multi-tasking professional with 6 years of experience in BPO Call Center Management, Process Management and Client Handling. He also has 4 years of experience in data analysis, lead generation, SEO etc. in the freelancing industry.
He is an accomplished leader, with a proven track record. With excellent communication and leadership abilities, he thrive in cross-functional teams, coordinating resources and ensuring seamless collaboration. Known for his creative thinking, problem-solving skills and ability to mitigate risk, he consistently drives smooth processes.
Mostafizur Rahman holds a Bachelor’s degree in Textile Engineering from Daffodil International University. He always seeks professional development opportunities to stay at the forefront of the evolving technological era.
Purchase Lead
Md. Safayat Rahman is the Purchase Lead of Supply Chain Department for the Paris based MNC process named Maison 21G since August, 2021 in InfoTitan Limited. He is responsible for the Demand Planning, Sourcing, Purchasing, ERP process management, product registration related works & other SCM operations for his organizations. He has 6 years plus experience in the Supply Chain & Logistics department in multiple reputed biggest conglomerates in Bangladesh & MNCs. Leadership & Communication skills, Planning & Organizing, Adaptability & Flexibility and the Decision making ability are the skills he possesses during the tenure of his work experience.
